Hi's Tackle Box (HisTackleBoxShop.com)
Terms& Conditions
*Please make sure you
have read and understand all terms and conditions before ordering. It
is the sole responsibility of the buyer to read and understand this
agreement. All sales and business conducted through this website are
bound by the following terms and conditions. Buyers must confirm their agreement of
these terms by checking a box during the final checkout process that
confirms they have read and understand the conditions of sale.
REFUND & RETURN POLICY
All of our products are covered by our
UNCONDITIONAL
30 DAY MONEY BACK GUARANTEE!
We like to keep this policy as simple and straightforward as
possible. If your receive any product from us and you are not satisfied for any
reason, simply return it to us for a refund or replacement. You may
choose if you would like to be refunded or have the item
replaced. In accordance with this return policy it is
IMPORTANT that buyers understand and agree to our policy regarding any
possible return shipping fees (please see below).
- You MUST
contact us
BEFORE you return an item to receive an RMA (return merchandise
authorization) number and instructions. Please DO NOT
send products back to our retail store without first obtaining an RMA
number. If an item is returned without an RMA number, it WILL DELAY any
refund.
- All returned
items MUST include any and all parts,
including original
manufacturer packaging and documentation.
- Please read
and understand all points below to fully understand our return policy.
RETURN SHIPPING COSTS
Unlike
most other online retailers, we will pay for return shipping under
certain conditions!
We
don't feel it is fair if a customer is shipped a defective or
damaged item to ask the customer to pay out of his or her own
pocket to return the item. In instances such as these we WILL pay all
return shipping costs. In most cases we will email you a return
shipping label as an attached .pdf document that you can easily print
on your home printer and apply to the return shipment. It is simple and
easy to do! For larger items we will arrange for a UPS driver to return
to your location to pick up an item.
We go out of
our way to work with customers and try to make all situations right. We strongly believe we have one of the most fair policies regarding our
return shipping policy and the fees associated with it. You will
discover that most other online fishing tackle retailers will not
reimburse customers for any return shipping costs under any condition.
WE WILL! We feel this offers a distinct advantage to our customers
while shopping online. Our ultimate goal is to resolve situations as
easily and as amicably as possible. Having said that though, it is
important that you (the customer) read and understand the points below
to help avoid any miscommunication that may arise.
Policies That Govern
Return Shipping Fees
- As stated
above we DO reimburse customers all shipping fees
for defective or damaged items, though we do reserve the right
examine and inspect all merchandise before issuing a refund or store
credit.
- We do NOT pay
for return shipping if a customer wishes to return an
item for arbitrary reasons such as, they have simply changed their mind
after receiving an item or they have ordered the wrong item
during
checkout. In instances such as these, we will still accept the return
within 30 days from the date of purchase under our "30-day no hassle
return policy" BUT all return shipping costs
are the sole responsibility of the buyer.
- Special note
regarding
the sale of fishing rods and return shipping fees: We take
great care to carefully inspect and package all fishing rods,
it is IMPORTANT that YOU INSPECT any fishing rod THE DAY YOU RECEIVE IT
and report any problems to us within 24 hours of your receipt of the
item in order to have us pay any return shipping costs.
- We DO NOT pay
for return shipping
costs of fishing rods that a customer has had under his/her
control and
broken in the process. We have this policy because there
is simply no way we can control what a customer does with a fishing rod
that may cause it to break. This includes banging graphite rods on car
or boat parts, or simply using a rod in a manner that will surely cause
it to break such as, grabbing it by the tip or forcing the rod to flex
in ways that it was not designed. If a rod breaks within the first 30
days from the date of purchase, we will still accept the rod under our
standard return policy, BUT the buyer is solely responsible for all
return shipping costs. We reserve the right to inspect any and all
returned broken or damaged fishing rods before a refund is issued. If a
rod shows signs of wear including, labels removed, soiled cork grips,
dirt or salt spray on the rod, we will accept the
return and issue a refund, BUT we will not pay for return shipping costs.
- We (Hi's
Tackle Box) reserve the right to to terminate a transaction at any
point once an item has been returned to us and a refund has been issued
to the customer. We
(Hi's Tackle Box)
are under no obligation to re-send a replacement or exchange at
additional shipping cost to our business. This is
especially true in the case of large items, such as fishing rods or
other large items. We
will work with a customer to resend a replacement or exchange, but there
may be additional shipping charges involved that are the sole
responsibility of the buyer. An example of this policy in
action: A fishing rod is shipped to a customer and the rod is determined
to be defective right out of the box. We will pay to have the item
returned to us and a refund will be issued. At this point the transaction
is considered complete. The customer has been refunded completely, they
are in essence back to $0 spent. We MAY choose to send a replacement at
our expense, we may offer the customer the option of paying for a
replacement to be sent OR we may also decline both of the previous
options thus terminating the transaction. We exercise this policy at
our sole discretion.
- All returned
merchandise is subject to a 15% restocking fee.
Re-stocking fees do not apply to defective merchandise or errors in
shipment made by our staff.
- ALL of the
above policies, terms and conditions DO NOT apply to international
shipments. All international orders are sold without any
expressed or implied coverage that we (Hi's Tackle Box) will pay any
return shipping costs for ANY reason. International buyers accept all
responsibility in both arranging and paying for any return shipments.
International sales are still governed by our standard 30-Day return
policy. We will accept returns and issue refunds, BUT under no condition
will we (Hi's Tackle Box) refund or reimburse international (non-US)
customers for return shipping fees or any associated customs taxes or
fees incurred by the buyer at the time of delivery. All international
sales are governed by our International Sales Policy.
Examples of the above
return policies in action:
-A reel is shipped to a customer that malfunctions, is defective or is
damaged in shipment, we will pay to have the item returned.
-A customer receives a reel and fishes with it for several days and
then decides they just don't like it for whatever reason, the reel
works fine but he or she decides they just doesn't want it, the
customer pays to return the item.
-A customer orders an item of clothing or footwear and he or she
orders the wrong size, the customer pays to return the item. If the
customer desires an exchange to be shipped back to them, any additional
shipping fees are the responsibility of the buyer.
-A customer receives a fishing rod, unpacks it and discovers there is a
defect or it is damaged. We will pay to have the item returned to us.
*Please see note regarding the re-shipment of a replacement or exchange above.
Price & Stock Policy
PRICE MATCH POLICY
We pride ourselves on providing competitive pricing for our customers! We will consider all reasonable requests to match a competitor's price.
If you locate an item on our website and you would like to inquire if
we will match a price you have found on another website, please contact
us and we will do our best to see if we can match or beat that price.
Please note, this is NOT a price match guarantee, rather it is simply
an opportunity for you as a potential buyer to approach us regarding
the price of any item you have seen posted on our website. Please also
note, that we may ask you to provide us with specific details regarding
where you have located an item for a lower price, which may include
providing us with specific website pages of other online retailers.
*In order to have a price match adjustment considered and/or honored,
please call our retail store direct 415-221-3825 and a
manager will return your call. Please note that at NO TIME will we
honor price match requests made by customers calling our retail store
and posing the questions to our retail store staff members. All price
match offers MUST be reviewed and approved by the appropriate Hi's
Tackle Box manager.
ONLINE / WEBSITE PRICE ERRORS
We do our best to maintain correct pricing and stock levels
on our
website, BUT we will be the first to acknowledge that errors can occur.
We
(Hi's tackle Box)
reserve the right to review and approve ALL ONLINE ORDERS FOR CORRECT
PRICING BEFORE AN
ITEM IS CHARGED AND SHIPPED.
More simply stated, just because an item is listed on our
website at a certain price DOES NOT GUARANTEE, OBLIGATE OR IN ANY WAY
BIND that we (Hi's Tackle Box) will sell an item at an incorrect price.
As a
rule of thumb, if you(the buyer) are looking at something on our
website and the price is far below what other retailers are charging
for the same item, there is likely an error, the old saying holds true,
"if it seems too good to be true, it probably is".
With the above statement we are NOT referring to small price
variations. This is in reference to what are obvious and large
differences in prices between our posted prices and the established
fair market value of an item. The ONLY EXCEPTIONS to this pricing policy
are items labeled as "marked down", "closeout", "sale" or any eBay
items. In those cases, the products ARE clearly being offered at
greatly reduced prices and will be sold at a discount.
Of course, if we have made an error, we will contact you (the buyer)
BEFORE any charges are altered with your original order to give you (the
buyer) the opportunity to approve or deny the revised charges. We don't
just make adjustments and tell you after the fact.
This type of revision is very rare but we acknowledge it can happen. We
respectfully submit that if you are the type of customer that cannot
understand this type of situation and you are prone to becoming
agitated or angry because you (the buyer) feel you are entitled to have
an item just because you made it through the checkout process, we
respectfully submit that for the sake of both parties it would best
that you not order from us.
PRICE VARIATIONS BETWEEN OUR WEBSTE & RETAIL STORE
Some items may have different prices based on the sales
channel in
which they are being offered. Prices are EXCLUSIVE to the sales channel
where they are found. More directly stated, we DO NOT honor online
prices in our San Francisco retail location and we do not alter or
discount website prices based on retail store prices or promotions.
These are two distinctly different sales channels with completely
different overhead costs and levels of expertise necessary to deliver
products to consumers. We do our best to maintain absolute parody
between our website store and our retail store, but there will always be
instances when prices do not match exactly. * All orders placed using
our website www.HisTackleBoxShop.com are NOT available for walk in
pickup in our San Francisco retail location without prior arrangements.
OUT OF STOCK ITEMS
Please
understand that we are a retail store and there are instances
when we may show an item as being in stock on our website but due to
a recent sale made to a walk-in customer the stock may have suddenly
changed and it is not yet reflected on our website. While we try to
keep these occurrences to a minimum, but we admit it can and does happen
from time to time. If it does happen, we make every attempt to get the
item back in stock as quickly as possible and we will notify buyers of
any delay. Buyers will be given the option to retain the order in
"backorder" status or to cancel the order completely.
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