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Hi's Tackle Box(HisTackleBoxShop.com) Sales Policy Terms & Conditions

*Please make sure you have read and understand all terms and conditions before ordering. It is the sole responsibility of the buyer to read and understand this agreement. All sales and business conducted through this website are bound by the following terms and conditions. Buyers must confirm their agreement of these terms by checking a box during the final checkout process that confirms they have read and understand the conditions of sale.

REFUND & RETURN POLICY

30 DAY SATISFACTION GUARANTEE!

We like to keep this policy as simple and straightforward as possible. If your receive any product from us and you are not satisfied for any reason, simply return it to us for a refund or replacement.

You may choose if you would like to be refunded or have the item replaced. In accordance with this return policy it is IMPORTANT that buyers understand and agree to our policy regarding any possible return shipping fees (please see below).

You MUST contact us BEFORE you return an item to receive an RMA (return merchandise authorization) number and instructions. Please DO NOT send products back to our retail store without first obtaining an RMA number. If an item is returned without an RMA number, it WILL DELAY any refund.
All returned items MUST include any and all parts, including original manufacturer packaging and documentation.
Please read and understand all points below to fully understand our return policy.
Please note that is some cases a re-stocking fee may apply(see below for more information).

RETURN SHIPPING COSTS
Unlike most other online retailers, we will pay for return shipping under certain conditions!

We don't feel it is fair if a customer is shipped a defective or damaged item to ask the customer to pay out of his or her own pocket to return the item. In instances such as these we WILL pay all return shipping costs. In most cases we will email you a return shipping label as an attached .pdf document that you can easily print on your home printer and apply to the return shipment. It is simple and easy to do! For larger items we will arrange for a UPS driver to return to your location to pick up an item.

We go out of our way to work with customers and try to make all situations right. We strongly believe we have one of the most fair policies regarding our return shipping policy and the fees associated with it. You will discover that most other online fishing tackle retailers will not reimburse customers for any return shipping costs under any condition. WE WILL! We feel this offers a distinct advantage to our customers while shopping online. Our ultimate goal is to resolve situations as easily and as amicably as possible. Having said that though, it is important that you (the customer) read and understand the points below to help avoid any miscommunication that may arise.

*A Note About Re-Stocking Fees

We try to NOT charge re-stocking fees whenever possible. But there are cases when due to the initial shipping costs involved we are forced to. Our re-stocking fee(if applied) is 15% of the retail cost of the item being returned but will not exceed $35 total.

We hope that most of our customers will understand this policy and that we incur a significant cost to ship an order to a customer. A restocking fee is a safeguard for us to re-coup our shipping losses when an order is returned because a customer has changed his/her mind about an order or ordered the wrong item. This policy allows us to provide low prices to all of our customers and insure we are not absorbing unnecessary shipping cost losses that we would be forced to pass along to our regular customers in the form of higher everyday prices.

If the customer places a new order to replace the item they are returning we are inclined to NOT charge a re-stocking fee.
If a customer is a return customer, meaning someone that has done business with us before, we are inclined to NOT charge a restocking fee.
We NEVER charge a re-stocking fee in cases when we have made an error and shipped the wrong item(example: customer order a red widget and we shipped a blue widget).
We do charge re-stocking fees when an item is returned past the 30-Day return policy.
We do charge a re-stocking fee when an item is returned to us with no prior notification and no RMA number issued by one of our staff members.

*NOTE: All customers are required to check the box indicating that they have read and understand our sales policy before the transaction is completed. By checking that box during checkout you are indicating you are in agreement with this re-stocking policy and all other points contained in the terms of sale policy.

Policies That Govern Return Shipping Fees

As stated above we DO reimburse customers all shipping fees for defective or damaged items, though we do reserve the right examine and inspect all merchandise before issuing a refund or store credit.
We do NOT pay for return shipping if a customer wishes to return an item for arbitrary reasons such as, they have simply changed their mind after receiving an item or they have ordered the wrong item during checkout. In instances such as these, we will still accept the return within 30 days from the date of purchase under our "30-day no hassle return policy" BUT all return shipping costs are the sole responsibility of the buyer.
Special note regarding the sale of fishing rods and return shipping fees: We take great care to carefully inspect and package all fishing rods, it is IMPORTANT that YOU INSPECT any fishing rod THE DAY YOU RECEIVE IT and report any problems to us within 24 hours of your receipt of the item in order to have us pay any return shipping costs.

We DO NOT pay for return shipping costs of fishing rods that a customer has had under his/her control and broken in the process. We have this policy because there is simply no way we can control what a customer does with a fishing rod that may cause it to break. This includes banging graphite rods on car or boat parts, or simply using a rod in a manner that will surely cause it to break such as, grabbing it by the tip or forcing the rod to flex in ways that it was not designed. If a rod breaks within the first 30 days from the date of purchase, we will still accept the rod under our standard return policy, BUT the buyer is solely responsible for all return shipping costs. We reserve the right to inspect any and all returned broken or damaged fishing rods before a refund is issued. If a rod shows signs of wear including, labels removed, soiled cork grips, dirt or salt spray on the rod, we will accept the return and issue a refund, BUT we will not pay for return shipping costs.
We (Hi's Tackle Box) reserve the right to to terminate a transaction at any point once an item has been returned to us and a refund has been issued to the customer. We (Hi's Tackle Box) are under no obligation to re-send a replacement or exchange at additional shipping cost to our business. This is especially true in the case of large items, such as fishing rods or other large items. We will work with a customer to resend a replacement or exchange, but there may be additional shipping charges involved that are the sole responsibility of the buyer. An example of this policy in action: A fishing rod is shipped to a customer and the rod is determined to be defective right out of the box. We will pay to have the item returned to us and a refund will be issued. At this point the transaction is considered complete. The customer has been refunded completely, they are in essence back to $0 spent. We MAY choose to send a replacement at our expense, we may offer the customer the option of paying for a replacement to be sent OR we may also decline both of the previous options thus terminating the transaction. We exercise this policy at our sole discretion.
ALL of the above policies, terms and conditions DO NOT apply to international shipments. All international orders are sold without any expressed or implied coverage that we (Hi's Tackle Box) will pay any return shipping costs for ANY reason. International buyers accept all responsibility in both arranging and paying for any return shipments. International sales are still governed by our standard 30-Day return policy. We will accept returns and issue refunds, BUT under no condition will we (Hi's Tackle Box) refund or reimburse international (non-US) customers for return shipping fees or any associated customs taxes or fees incurred by the buyer at the time of delivery. All international sales are governed by our International Sales Policy.

Examples of the above return policies in action:
-A reel is shipped to a customer that malfunctions, is defective or is damaged in shipment, we will pay to have the item returned.
-A customer receives a reel and fishes with it for several days and then decides they just don't like it for whatever reason, the reel works fine but he or she decides they just doesn't want it, the customer pays to return the item.
-A customer orders an item of clothing or footwear and he or she orders the wrong size, the customer pays to return the item. If the customer desires an exchange to be shipped back to them, any additional shipping fees are the responsibility of the buyer.
-A customer receives a fishing rod, unpacks it and discovers there is a defect or it is damaged. We will pay to have the item returned to us. *Please see note regarding the re-shipment of a replacement or exchange above.

Price & Stock Policy

PRICE MATCH POLICY

We pride ourselves on providing competitive pricing for our customers! We will consider all reasonable requests to match a competitor's price. If you locate an item on our website and you would like to inquire if we will match a price you have found on another website, please contact us and we will do our best to see if we can match or beat that price. Please note, this is NOT a price match guarantee, rather it is simply an opportunity for you as a potential buyer to approach us regarding the price of any item you have seen posted on our website. Please also note, that we may ask you to provide us with specific details regarding where you have located an item for a lower price, which may include providing us with specific website pages of other online retailers.

*In order to have a price match adjustment considered and/or honored, please call our retail store direct 650-588-1200 and a manager will return your call. Please note that at NO TIME will we honor price match requests made by customers calling our retail store and posing the questions to our retail store staff members. All price match offers MUST be reviewed and approved by the appropriate Hi's Tackle Box manager.

ONLINE / WEBSITE PRICE ERRORS

We do our best to maintain correct pricing and stock levels on our website, BUT we will be the first to acknowledge that errors can occur.
We (Hi's tackle Box) reserve the right to review and approve ALL ONLINE ORDERS FOR CORRECT PRICING BEFORE AN ITEM IS CHARGED AND SHIPPED.

More simply stated, just because an item is listed on our website at a certain price DOES NOT GUARANTEE, OBLIGATE OR IN ANY WAY BIND that we (Hi's Tackle Box) will sell an item at an incorrect price. As a rule of thumb, if you(the buyer) are looking at something on our website and the price is far below what other retailers are charging for the same item, there is likely an error, the old saying holds true, "if it seems too good to be true, it probably is".

With the above statement we are NOT referring to small price variations. This is in reference to what are obvious and large differences in prices between our posted prices and the established fair market value of an item. The ONLY EXCEPTIONS to this pricing policy are items labeled as "marked down", "closeout", "sale" or any eBay items. In those cases, the products ARE clearly being offered at greatly reduced prices and will be sold at a discount.

Of course, if we have made an error, we will contact you (the buyer) BEFORE any charges are altered with your original order to give you (the buyer) the opportunity to approve or deny the revised charges. We don't just make adjustments and tell you after the fact.

This type of revision is very rare but we acknowledge it can happen. We respectfully submit that if you are the type of customer that cannot understand this type of situation and you are prone to becoming agitated or angry because you (the buyer) feel you are entitled to have an item just because you made it through the checkout process, we respectfully submit that for the sake of both parties it would best that you not order from us.

PRICE VARIATIONS BETWEEN OUR WEBSTE & RETAIL STORE

Some items may have different prices based on the sales channel in which they are being offered. Prices are EXCLUSIVE to the sales channel where they are found. More directly stated, we DO NOT honor online prices in our San Francisco retail location and we do not alter or discount website prices based on retail store prices or promotions. These are two distinctly different sales channels with completely different overhead costs and levels of expertise necessary to deliver products to consumers. We do our best to maintain absolute parody between our website store and our retail store, but there will always be instances when prices do not match exactly. * All orders placed using our website www.HisTackleBoxShop.com are NOT available for walk in pickup in our San Francisco retail location without prior arrangements.

OUT OF STOCK ITEMS

Please understand that we are a retail store and there are instances when we may show an item as being in stock on our website but due to a recent sale made to a walk-in customer the stock may have suddenly changed and it is not yet reflected on our website. While we try to keep these occurrences to a minimum, but we admit it can and does happen from time to time. If it does happen, we make every attempt to get the item back in stock as quickly as possible and we will notify buyers of any delay. Buyers will be given the option to retain the order in "backorder" status or to cancel the order completely.