Secure Shopping Info
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You can shop Hi's Tackle Box through our SECURE e-commerce website www.HisTackleBoxShop.com with confidence.

We have partnered with Authorize.Net, a leading payment gateway since 1996, and the Volusion e-commerce platform to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Hi's Tackle Box | www.HisTackleBoxShop.com is registered with the Authorize.Net Verified Merchant Seal program. Click here to see current information regarding our verified status.For additional information regarding the privacy of your sensitive card holder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]

Our Store Policy Regarding Staff Access To Customer Credit Card Data

As a security measure, during the checkout, ordering process and during all phases of order fulfillment, our staff members DO NOT HAVE ACCESS to complete credit card numbers that are provided by customers.

Our staff members can see the last 4 digits of the credit card used and they can make charges and issue credit, but there is NO ACCESS to complete credit card data. In fact, our e-commerce systems function in a manner that does NOT store or retain complete customer credit card data. Customer credit card data appears within our systems as a series of asterics and the last 4 digits of any credit card used.

We also have strict policies in place that govern how we handle all phone orders. We mandate that our employees promptly shred/destroy any credit card information received by telephone

If you prefer, we can process your transaction by:

  • Phone : Please call our San Francisco retail store during normal business hours by calling 1-650-588-1375 or you may phone our SECURE 24-hour recorded order line any time of day or night. 1-800-737-5181
  • Fax: If you prefer to fax your order you may place items in your online cart.  When you are done shopping, simply print the cart page using your home printer and fax the page to our 24-hour SECURE toll free number fax line: 1-800-737-5181.
    *Please be sure to write on the faxed in order page the following information: Your full name, your credit card number, your billing address (this is the address where your credit card billing statement is sent), your shipping address (if different than the billing address), the 3-digit security(CVV) code on the back of your credit card, your telephone number, and your e-mail address. Once we have received your fax, a staff member will review your order and confirm order totals, taxes(if applicable) and any shipping costs BEFORE we charge your credit card.
  • US MAIL: Please follow the same directions as outlined in the "fax" instructions above, when complete mail your order to our San Francisco retail store: Hi's Tackle Box, 40 Chestnut Ave. South San Francisco, CA 94080 *Please make sure to write in large BOLD letters on the outside of your envelope the words ONLINE ORDER. *Please DO NOT send cash, money orders, or personal checks.

Credit Card Transactions Process

It is very important that customers understand how we process credit card orders.  When you place items into our SECURE online cart system and complete the checkout process the amount of your purchase is "Authorized" only, the transaction is NOT yet complete and we have NOT charged your credit card.

Why do we do this? By authorizing your credit card first we are able to first verify that all the items you ordered are in stock and that all your billing information (billing address and CVV security code) is correct.

In cases when we are out of stock of one or two of the items, we will automatically remove those items from the total amount due.  We then charge your credit card the revised amount to reflect the new lower total.

Another example:  A customer orders a fishing rod, within minutes or hours of completing the checkout process he or she decides to cancel the order. At this point in the process we have NOT yet charged the credit card. Yes, there is an "Authorization" hold in the amount of the fishing rod, but we DO NOT have any money from the customer at this point.

If the customer asks us to cancel the order BEFORE we have charged the credit card, we simply do not finalize the transaction and the "Authorization" hold will automatically drop off the customers credit card account.  BUT, this is a CRITICAL element to understand about the process, the amount of time the "Authorization" hold  remains on the credit card account is the SOLE policy of the issuing credit card company and we here at Hi's Tackle Box have absolutely no control on when the "Authorization" hold is removed and funds again are available to the card holder.

Please be aware this process of  "Authorization" hold is in no way unique to our business.  This, is in fact, the way most online transactions are processed.  We are simply explaining the process to avoid confusion.

Customers That Pay With Paypal

Unlike standard credit card transactions described above, when a customer pays with Paypal there is no " Authorization" hold process. As soon as you finalize the checkout process during checkout, funds are instantly transferred to our account. In cases when a refund or credit must be issued, we will issue all refunds and credits back to your account through the Paypal system.
*Note:  ALL orders paid for with Paypal "e-check" transaction rather than the standard credit card payment or instant Paypal transfer are subject to delay due to the amount of time required for the transaction to finalize. ALL orders paid for using the "e-check" option will not be shipped until after the transaction is complete.  This amount of time can vary, usually it is between 5-7 business days.
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