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You
can shop Hi's Tackle Box through our
SECURE e-commerce website www.HisTackleBoxShop.com with confidence.
We have partnered with Authorize.Net, a leading payment
gateway since 1996, and the Volusion e-commerce platform to offer safe
and secure credit card and electronic check transactions for our
customers.
The Authorize.Net Payment Gateway manages the complex routing
of sensitive customer information through the credit card and
electronic check processing networks (see an online payments diagram) [link to
http://www.authorize.net/resources/howitworksdiagram/
]. The company adheres to strict industry standards for payment
processing, including:
-
128-bit
Secure
Sockets Layer (SSL) technology for secure Internet
Protocol (IP) transactions.
-
Industry leading encryption
hardware and software methods and security protocols to protect
customer information.
-
Compliance with the Payment Card
Industry (PCI) Data Security Standard.
Hi's Tackle Box | www.HisTackleBoxShop.com is registered with
the Authorize.Net Verified Merchant Seal program. Click
here to see current information regarding our verified
status.For additional information regarding the privacy of your
sensitive card holder data, please read the Authorize.Net
Privacy Policy [link
to http://www.authorize.net/company/privacy/ ]
Our Store Policy
Regarding Staff Access To Customer Credit Card Data
As a security measure, during the checkout, ordering process
and during all phases of order fulfillment, our staff members DO NOT
HAVE ACCESS to complete credit card numbers that are provided by
customers.
Our staff members can see the last 4 digits of the credit card
used and they can make charges and issue credit, but there is NO ACCESS
to complete credit card data. In fact, our e-commerce systems function
in a manner that does NOT store or retain complete customer credit card
data. Customer credit card data appears within our systems as a series
of asterics and the last 4 digits of any credit card used.
We also have strict policies in place that govern how we handle all
phone orders. We mandate that our employees promptly shred/destroy any
credit card information received by telephone
If you prefer, we
can process your transaction by:
- Phone : Please
call our San
Francisco retail store during normal business hours by calling
1-650-588-1375 or you may phone our SECURE 24-hour
recorded order line any time of day or night. 1-800-737-5181
- Fax: If
you prefer to fax
your order you may place items in your online cart. When you
are done shopping,
simply print the cart page using your home printer and fax the page to
our 24-hour SECURE toll free number fax line: 1-800-737-5181.
*Please be sure to write on the faxed in order page the following
information: Your full name, your credit card number, your billing
address (this is the address where your credit card billing statement
is
sent), your shipping address (if different than the billing address),
the 3-digit security(CVV) code on the back of your credit card, your
telephone number, and your e-mail address. Once we have received your
fax, a
staff member will review your order and confirm order totals, taxes(if
applicable) and any shipping costs BEFORE we charge your credit card.
- US MAIL: Please
follow
the same directions as outlined in the "fax" instructions above, when
complete mail your order to our San Francisco retail store: Hi's Tackle
Box, 40 Chestnut Ave. South San Francisco, CA 94080 *Please make sure
to
write in large BOLD letters on the outside of your envelope the words
ONLINE ORDER. *Please DO NOT send cash, money orders, or personal
checks.
Credit Card Transactions Process
It is very important that customers understand how we process credit
card orders. When you place items into our SECURE online cart
system
and complete the checkout process the amount of your purchase is
"Authorized" only, the transaction is NOT yet complete and we have NOT
charged your credit card.
Why do we do this? By authorizing your credit card first we are able to
first verify that all the items you ordered are in stock and that
all your billing information (billing address and CVV security code) is
correct.
In cases when we are out of stock of one or two of the items, we will
automatically remove those items from the total amount due.
We then
charge your credit card the revised amount to reflect the new lower
total.
Another example: A customer orders a fishing rod, within
minutes or
hours of completing the checkout process he or she decides to cancel
the order. At this point in the process we have NOT yet charged the
credit card. Yes, there is an "Authorization" hold in the amount of the
fishing rod, but we DO NOT have any money from the customer at this
point.
If the customer asks us to cancel the order BEFORE we have charged the
credit card, we simply do not finalize the transaction and the
"Authorization" hold will automatically drop off the customers
credit card account. BUT, this is a CRITICAL element to
understand about
the process, the amount of time the "Authorization" hold
remains on the credit card account is the SOLE policy of the issuing
credit card company and we here at Hi's Tackle Box have absolutely no
control on when the "Authorization" hold is removed and funds again are
available to the card holder.
Please be aware this process of "Authorization" hold is in no
way unique to our business. This, is in fact, the way most
online
transactions are processed. We are simply explaining the
process to avoid confusion.
Customers That Pay With Paypal
Unlike standard credit card transactions described above, when a
customer pays with Paypal there is no " Authorization" hold process. As
soon as you finalize the checkout process during checkout, funds are
instantly transferred to our account. In cases when a refund or credit
must be issued, we will issue all refunds and credits back to your
account through the Paypal system.
*Note: ALL orders paid for with Paypal "e-check" transaction
rather
than the standard credit card payment or instant Paypal transfer are
subject to delay due to the amount of time required for the transaction
to finalize. ALL orders paid for using the "e-check" option will not be
shipped until after the transaction is complete. This amount
of time
can vary, usually it is between 5-7 business days.
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