California State sales tax to customers with a CA billing and or
shipping address. Any taxes are applied to items ONLY and NOT to
shipping and handling fees.
goal is to deliver orders to customers as quickly as possible.
It is often the case that one shipping carrier is much faster
delivering a package depending upon factors such as package size and
delivery location. We
reserve the right to make the final decision in the shipping
method/company used to deliver all orders.
have a package delivered with a specific carrier you MUST notify us
using the "notes" section during the checkout process otherwise we will
choose the carrier of our choice.
We ship using
the fastest and
most reliable methods available which include UPS Ground, USPS
Priority, or USPS First Class.
We NEVER ship using slow
non-traceable methods such as USPS parcel post.
- You can help to ensure the prompt delivery of your
order by verifying the address and obtaining the Zip+4 code for
to your US address using the US Post Office
National Address Server. Your order may arrive
- Note: If your order is returned to us as
undeliverable, and you still request that we resend the order to you,
we will have to charge a second shipping amount to again ship your
- Note: The above link to the US Postal Service
address verification system is simply a convenient way for you to
verify your address, it DOES NOT mean that we will be shipping your
order via the US Postal service.
- Please ship to a commercial (work) address attended
during the day. If you provide a residential address, be aware that the
recipient may need to pick up the package at the nearest post office or
UPS facility if no one is home.
Note: Often customers will write instructions in the notes
section during checkout making requests such as, "leave on the back
porch" or "leave on the doorstep if no one is home". While we do not
mind receiving these requests and we will do what we can to pass this
request to the shipping company used, there is absolutely no guarantee
that this request will be honored at the time of delivery. It is beyond
our ability to control this request. In fact, most shipping carriers
state in their terms and conditions that these request may not be
honored. If you have concerns about the security of your delivery
location, please contact us prior to shipment and we can make alternate
of High Value Orders (usually over $250.00): We
your order as "signature required". This is done to
the delivery of your order. The signature may be required to be the
actual credit card holder or may be any adult present at the location.
We (Hi's Tackle Box) reserve the right to choose the level of signature
security required at the time of delivery. We realize this may create
an inconvenience if you (the recipient) are unavailable at the time of
delivery. If you feel this may create a hardship in your situation
please contact us prior to shipment and we will work with you to
re-route your order to an alternate address.
Requests & Information
We can accommodate special shipping requests such as overnight or
2-Day delivery, but these methods require that you contact us by
your order is placed to verify that we can meet this request and
provide a detailed shipping quote.
Numbers - Insurance - Order Status
- While we will honor a customer request to ship
packages overnight it is VERY
IMPORTANT that customers understand that all shipping
carriers (UPS, Fedex, DHL & USPS) include a condition in their
and conditions that DOES NOT GUARANTEE that expedited packages will be
delivered on time if packages are delayed due to weather.
*If a carrier determines that a package cannot be
delivered due to a weather related condition, we (Hi's Tackle Box) will
NOT REFUND expedited shipping charges. You (the
buyer) should ONLY
request expedited shipping if you fully understand and accept this
policy and agree that you do so at your own risk.
- All shipments have insurance included in the cost
of shipping and you will not pay any additional insurance charges.
provide e-mail notification once your order has shipped. This
notice contains a link to the tracking numbers associated with your
*Note: Some e-mail systems (Yahoo, AOL,
Earthlink etc.) may block our automated post-sale communications. If
this occurs, please use the methods below to discover your order status.
- You may also check the status of your order by
returning to our website and using the "Order
Status" link located at the top
of every page of the website. You will login with your username, which
is the e-mail address you provided during checkout and the password you
- If you placed your order via the telephone please
contact us for order status information.
*Note: In some cases orders are drop-shipped direct from
manufacturers or suppliers. In such cases, the order will be
via the shipping carrier that the supplier uses and no other option
will be available. Please DO NOT assume that your order will be
shipping from our San Francisco retail store location and do not use
that location in an attempt to estimate delivery cost or time in