Privacy Policy:
What information do we collect?
We
collect information from you when you register on the site, place an
order, enter a contest or sweepstakes, respond to a survey or
communication such as e-mail, or participate in another site feature.
- When ordering or
registering, we may ask you for your name, e-mail address, mailing
address, phone number, credit card information or other information. You
may, however, visit our site anonymously.
- We also
collect information about gift recipients so that we can fulfill the
gift purchase. The information we collect about gift recipients is not
used for marketing purposes.
- Like many
websites, we use "cookies" to enhance your experience and gather
information about visitors and visits to our websites. Please refer to
the "Do we use 'cookies'?" section below for information about cookies
and how we use them.
How do we use your information?
We
may use the information we collect from you when you register, purchase
products, enter a contest or promotion, respond to a survey or
marketing communication, surf the website, or use certain other site
features in the following ways:
- To personalize
your site experience and to allow us to deliver the type of content and
product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have
opted-in to receive our e-mail newsletter, we may send you periodic
e-mails. If you would no longer like to receive promotional e-mail from
us, please refer to the "How can you opt-out, remove or modify
information you have provided to us?" section below. If you have not
opted-in to receive e-mail newsletters, you will not receive these
e-mails. Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive
e-mail communications from us.
How do we protect visitor information?
We
implement a variety of security measures to maintain the safety of your
personal information. Your personal information is contained behind
secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to keep
the information confidential. When you place orders or access your
personal information, we offer the use of a secure server. All
sensitive/credit information you supply is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our databases to be only
accessed as stated above.
Do we use "cookies"?
Yes.
Cookies are small files that a site or its service provider transfers
to your computer's hard drive through your Web browser (if you allow)
that enables the site's or service provider's systems to recognize your
browser and capture and remember certain information. For instance, we
use cookies to help us remember and process the items in your shopping
cart. They are also used to help us understand your preferences based on
previous or current site activity, which enables us to provide you with
improved services. We also use cookies to help us compile aggregate
data about site traffic and site interaction so that we can offer better
site experiences and tools in the future.
We may contract with
third-party service providers to assist us in better understanding our
site visitors. These service providers are not permitted to use the
information collected on our behalf except to help us conduct and
improve our business.
You can choose to have your computer warn
you each time a cookie is being sent, or you can choose to turn off all
cookies. You do this through your browser (like Netscape Navigator or
Internet Explorer) settings. Each browser is a little different, so look
at your browser Help menu to learn the correct way to modify your
cookies. If you turn cookies off, you won't have access to many features
that make your site experience more efficient and some of our services
will not function properly. However, you can still place orders over the
telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We
do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include Simple Design Inc.. It also does not include website hosting
partners and other parties who assist us in operating our website,
conducting our business, or servicing you, so long as those parties
agree to keep this information confidential. We may also release your
information when we believe release is appropriate to comply with the
law, enforce our site policies, or protect ours or others' rights,
property, or safety.
However, non-personally identifiable visitor
information may be provided to other parties for marketing,
advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To
modify your e-mail subscriptions, please let us know by modifying your
preferences in the "My Account" section. Please note that due to email
production schedules you may receive any emails already in production.
To
delete all of your online account information from our database, sign
into the "My Account" section of our site and remove your shipping
addresses, billing addresses & payment information. Please note that
we may maintain information about an individual sales transaction in
order to service that transaction and for record keeping.
Third party links
In
an attempt to provide you with increased value, we may include third
party links on our site. These linked sites have separate and
independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these linked sites (including if a specific link does
not work).
Changes to our policy
If
we decide to change our privacy policy, we will post those changes on
this page. Policy changes will apply only to information collected after
the date of the change. This policy was last modified on September 27, 2011.
Questions and feedback
We
welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
Shipping Policy:
It
is the Customer's responsibility to inform histackleboxshop.com, in
writing, of any special circumstances which may delay or otherwise
hinder delivery of your order. Examples of special circumstances are,
but not limited to, remote rural locations, military complexes, or any
other locations which might be inaccessible to large delivery trucks,
such as gravel or dirt roads, narrow, winding, or mountainous roads, or
areas in which parking may be difficult, such as large cities.
Failure
to inform histackleboxshop.com of these circumstances may result in
additional Shipping and Handling fees, even if your order initially
shipped free. You will automatically receive an email confirmation when
you place your order; simply reply and explain your circumstances. A determination that you are unlikely to incur additional fees is not a
guarantee. We will do everything within our power to help you avoid
unexpected Shipping and Handling fees.
Histackleboxshop.com will
not be responsible for Shipping and Handling costs due to the freight
company’s inability to deliver to the location you specified when
placing your order. We rely on your experience and judgment in these
matters. If delivery trucks have refused or have had difficulty
delivering merchandise to your location in the past, it is likely there
will be difficulties in the future. When in doubt contact us so we can
inform the freight company.
Neither histackleboxshop.com nor the freight company is
responsible for lost, stolen, or damaged merchandise when delivered
without a signature. We will ship to APO/FFO addresses;
however, you may incur additional Freight and Handling charges. Please
be sure to include both an email address and phone number during the
registration process to expedite communication.
Histackleboxshop.com only accepts orders from the United Sates. Please not that orders from Alaska or Hawaii may incur additional shipping charges. This policy was last modified on September 27, 2011
Return Policy:
You
may return products purchased from histackleboxshop.com within 30 days
of delivery for a full refund, less shipping and restocking fees. The
customer is responsible for shipping fees in both directions, even if
the product was originally shipped free. There will be no returns for
any reason after 30 days.
The restocking fee for returns is 15% of the retail cost of the item. We do not charge a restocking if you need to exchange an item. The only fees charged if you are an exchanging an item are shipping costs even if the exchanged item qualifies for free shipping.
Return Instructions:
All returns must be authorized before they are shipped to histackleboxshop.com. Notify us via email at email@histacklebox.com of your intentions; be sure to include your order number.
A
customer service representative will start the return process
immediately; it may take up to 24 hours to receive a response depending
on how quickly the warehouse is able to authorize the return.
Items returned to histackleboxshop.com must meet the following conditions:
-
Products cannot be installed or used in any manner. - Product must have original tags, stickers, and UPCs still attached in new condition.
- Product must be new and not used.
-
Items must be in their original packaging, including associated parts and documentation.
-
Items, including original packaging and associated parts, must be new.
-
Include your original receipt, which can be printed from your histackleboxshop.com account.
-
You must obtain an RMA from histackleboxshop.com prior to shipping any product back.
-
You must return item(s) to the address specified in the email response you receive from customer service.
*
Note: Items must not be returned to histackleboxshop.com corporate
headquarters as our items ship from several warehouses, you must wait
for a response from customer service before sending your return.
-
If
you received an incorrect item we will either exchange the item at no
cost to you, including the associated shipping fees, or refund your
purchase price and shipping fees.
-
The
Customer is responsible for packaging and return of items. We strongly
advise you to insure your shipment. Histackleboxshop.com cannot be held
responsible for damages incurred during the return process.
-
If
the product is returned in a damaged condition it will be the
customer’s responsibility to file a claim with the shipping company.
This policy was last modified on September 27, 2011.
ONLINE / WEBSITE PRICE ERRORS
We do our best to maintain correct pricing and stock levels
on our
website, BUT we will be the first to acknowledge that errors can occur.
We
(Hi's tackle Box)
reserve the right to review and approve ALL ONLINE ORDERS FOR CORRECT
PRICING BEFORE AN
ITEM IS CHARGED AND SHIPPED.
More simply stated, just because an item is listed on our
website at a certain price DOES NOT GUARANTEE, OBLIGATE OR IN ANY WAY
BIND that we (Hi's Tackle Box) will sell an item at an incorrect price.
As a
rule of thumb, if you(the buyer) are looking at something on our
website and the price is far below what other retailers are charging
for the same item, there is likely an error, the old saying holds true,
"if it seems too good to be true, it probably is".
With the above statement we are NOT referring to small price
variations. This is in reference to what are obvious and
large
differences in prices between our posted prices and the established
fair market value of an item. The ONLY EXCEPTIONS to this pricing
policy
are items labeled as "marked down", "closeout", "sale" or any eBay
items. In those cases, the products ARE clearly being offered
at
greatly reduced prices and will be sold at a discount.
Of course, if we have made an error, we will contact you (the buyer)
BEFORE any charges are altered with your original order to give you
(the
buyer) the opportunity to approve or deny the revised
charges. We don't
just make adjustments and tell you after the fact.
This type of revision is very rare but we acknowledge it can
happen.
PRICE VARIATIONS BETWEEN OUR WEBSITE & RETAIL STORE
Some items may have different prices based on the sales
channel in
which they are being offered. Prices are EXCLUSIVE to the sales channel
where they are found. More directly stated, we DO NOT honor online
prices in our South San Francisco retail location and we do not alter or
discount website prices based on retail store prices or promotions.
These are two distinctly different sales channels with completely
different overhead costs and levels of expertise necessary to deliver
products to consumers. We do our best to maintain absolute parody
between our website store and our retail store, but there will always
be
instances when prices do not match exactly. * All orders placed using
our website www.HisTackleBoxShop.com are NOT available for walk in
pickup in our South San Francisco retail location without prior arrangements.
OUT OF STOCK ITEMS
Please
understand that we are a retail store and there are instances
when we may show an item as being in stock on our website but due to
a recent sale made to a walk-in customer the stock may have suddenly
changed and it is not yet reflected on our website. While we try to
keep these occurrences to a minimum, but we admit it can and does
happen
from time to time. If it does happen, we make every attempt to get the
item back in stock as quickly as possible and we will notify buyers of
any delay. Buyers will be given the option to retain the
order in
"backorder" status or to cancel the order completely.
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