Why You Should Buy From Hi's Tackle Box

Message From Jonah Li, Hi's Tackle Box, Owner

I have always operated my business with one central principle! Treat customers like I would want to be treated. We do our absolute best to offer competitive prices on the latest top quality fishing gear and accessories...all backed up, supported and sold by knowledgeable sales staff. If you purchase anything from us and you are not satisfied for any reason you are welcome to return your purchase within 30 days for a no hassle refund.

We do our best to fill orders quickly and communicate with customers throughout the order process. We are not perfect but you have my personal guarantee that if we make a mistake or don't perform to your satisfaction we will do whatever we can to make a situation right as quickly as possible.

Although we are a large west coast fishing tackle dealer and active retail store and web site we still maintain our personal connections with customers. We don't hide behind our web site and e-mail. Our retail store is open 6 days a week and we are always available by telephone to answer questions about an order or help with advice.

Top Quality Customer Service
We take great care and pride in treating our customers right!

A Family Run Business Staffed With Experienced Anglers
We are a family run business that has been in the same location in San Francisco for over 25 years! While we have grown to include internet sales, we still take great pride in the fact that we provide a level of customer service like your local tackle shop. We are real anglers that love this sport as much as our customers! We are more than happy to help with all aspects of your transaction from choosing the right products, to making sure your transaction is smooth from start to finish.

We Offer Free Shipping On All Orders Over $99 For All US 48 States! *Inexpensive shipping options for our Alaska & Hawaii customers.
Whether it is a single item over the amount of $99 or many combined items that total more than $99, we will ship your order for free!(click here to read more about our domestic shipping policy...)

We Offer Low Cost Shipping Options For International Customers! *We will work to find the least expensive, most secure method for shipping international orders. We most frequently ship international orders via US Postal Service, Fedex or UPS.(click here to read more about our international shipping policy...)

We Are Easily Reachable By Phone
We have experienced staff members available to answer technical fishing product questions during normal business hours (Pacific Standard Time) Monday through Saturday. We do our best to describe our products online, but there will inevitably be questions you might have before you buy an item. We are here to answer those questions with experienced staff anglers.

We Keep You Informed Every Step Of The Way During The Order Process
We send you an e-mail receipt when you place your order letting you know it has been received. You will also receive a confirmation e-mail letting you know when your order has shipped. Plus, you can also log into our web site at anytime, with your username and password combination (*if you choose to create one during the checkout process), to view the status of your existing order(s). As we mentioned above, we are also easily reachable by phone 24 hours a day to help with your order. You will never be left wondering about the status of your order.

Your Privacy And Security Are Guaranteed
We NEVER EVER share our customer data with any other companies. We DO NOT EVER store your credit card information within our system unless YOU specify that your credit card information is retained for ease of ordering the next time you visit our web site. Even in that case, we DO NOT store your complete card number number in a manner that is easily viewable by our staff members or anyone else. If you choose to store your credit card information, it is retained as series of asterisks which are not viewable by anyone. Example: **** **** **** 4567. We also have strict policies that govern how we process phone orders. If we take a credit card number from you by telephone, we make sure all financial information is shredded after the transaction has taken place.

No Sales Tax If You Live Outside Of California!
Save on sales tax on all items if you live outside California!