Top Quality Customer
Service
We take great care and pride in treating our customers right!
We go out of our way to treat all of our customers fairly and we
stand behind this pledge with our no-hassle 30-day return policy.
If you ever buy anything from us and you are not happy for any reason
withng the first 30 days we will gladly accept returns! If we
ever ship you an item that is broken in transit or defective we will
even pay the return shipping fees!
A Family Run Business
Staffed With Experienced Anglers
We are a family run business that has been in the same location in San
Francisco for over 20 years! While we have grown to include internet
sales we still take great pride in the fact that we provide a level of
customer service like your local tackle shop. We are real anglers that
love this sport as much as our customers and we are more than happy to
help with all aspects of your trasaction from choosing the the right
products to making sure your transaction is smooth from start to finish.
We
Offer Free Shipping On All Orders Over $149!
Whether it is a single item over the amount of $149 or many combined
ittems that total more than $149$ we will ship your order for free!
We Are Easily Reachable
By Phone
We have experienced staff members avaialble to answer technical fishing
product questions during normal business hours (Pacific Standard Time)
Monday through Saturday. We do our best to describe our products online
but there will inevitably be questions you might have before you buy an
item, we are here to answer those questions with experienced staff
anglers and not just order taker/operators. We also staff our toll free
phone number after regular store hours wuth live customer service
representatives to help resolve oder/customer service issues. So
basically we are never out of touch and you will not be forced into a
"voicemail black hole" where it becomes difficult for you to get the
help you need when you need it.
We Keep You Informed
Every Step Of The Way During The Order Process
We send you an e-mail receipt when you place your order letting you
know it has been received. You will aslo receive a confirmation e-mail
letting you know when your order has shipped, plus you can also log
into our website at anytime with your username and password to view the
status of your existng order. As we mentioned above we are also easily
reachable by phone 24 hours a day to help with your order. You will
never be left wondering what is the status of your order.
Your Privacy And Security
Are Guaranteed
We never share our customer data with any other companies. We DO NOT
store your credit card information within our sytems unless YOU specify
that your credit card information is retained for ease of ordering the
next time you visit our website and even it that case we DO NOT store
your credit card numbers as complete numbers that are easily viewable
by our staff members or anyone else. If you choose to store your credit
card information it is retained as series of asterics which are not
viewable by anyone. Example: **** **** **** 4567. We also have strict
policies that govern how we process phone orders, if we take a credit
card number from you by telephone we make sure all financial
information is shredded after the transaction has taken place.
No Sales Tax If You Live
Outside Of California!
Save on sales tax on all items if you live outside California!
