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Order Status
I never received a tracking number via e-mail?
 
  • If you do not receive a tracking number via e-mail please first login to your account using the "My Account/Order Status" link located in the top right of our website. Once logged in you will be able to view the status of your order and retrieve your tracking number.
  • Please note, certain e-mail services such as AOL, Earthlink, Yahoo and others routinely block automated e-mail and may block our post sale e-mail communications which include tracking information.
  • *Earthlink e-mail users in particular, please note that if you have the spam filter turned on with your account that mandates that all senders are "pre-approved" please be aware that you will NOT receive any tracking information nor will you receive any follow up communication from us as we do not respond to and do not participate in the process of the Earthlink verification system.
  • If you for whatever reason you did not receive a tracking number and you can not locate the information in your account control panel please feel free to contact us and we will provide the information to you.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
 
  • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order.
  • Please note, once an order has begun processing or has shipped, the order is no longer editable. If your order is marked as "processing" and is not editable you may contact us to inquire about editing or changing your order, we will do our best to accommodate your request but please be advised that once an order has been sent out for shipment we will be unable to change the order.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
 
  • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. 
  • Once you have logged into your account control panel you will be able to view your order, please check the "quantities" of the items shipped. If an item shows as "quantity 0 (zero)" shipped, that item and the charges assosciated with it were removed from your total BEFORE your credit card transaction was processed. In other words, if an item was not shipped, it was removed from the total and the amount was revised downward(less) before the transaction was processed. We try to send a notification regarding all order adjustments in the form of an e-mail after the order ships or we will include a note with your packing slip to notify you of these adjustment(s).
  • We remove items from the total when we are out of stock at our retail store and the manufacturer or supplier is also out of stock for the near term future.
  • We do not retain items in "backorder" status without receiving prior approval from a customer.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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