| Order Status |
 |
| I never received a tracking number via e-mail? |
| |
- If you do not receive a tracking number via e-mail please
first login to your account using the "My
Account/Order Status" link located in the top right of our
website. Once logged in you will be able to view the status of your
order and retrieve your tracking number.
- Please note, certain e-mail services such as AOL,
Earthlink, Yahoo and others routinely block automated e-mail and may
block our post sale e-mail communications which include tracking
information.
- *Earthlink e-mail users in particular, please note that if
you have the spam filter turned on with your account that mandates that
all senders are "pre-approved" please be aware that you will NOT
receive any tracking information nor will you receive any follow up
communication from us as we do not respond to and do not participate in
the process of the Earthlink verification system.
- If you for whatever reason you did not receive a tracking
number and you can not locate the information in your account control
panel please feel free to contact us and we will provide the
information to you.
|
| Has my order shipped? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
| |
- Click the "My Account
/ Order Status" link at the top right hand side of our site
to view orders you have placed. Then click the "Change
quantities / cancel orders" link to find and edit your order.
- Please note, once an order has begun processing or
has shipped, the order is no longer editable. If your order
is marked as "processing" and is not editable you may contact
us to inquire about editing or changing your order, we will do our best
to accommodate your request but please be advised that once an order
has been sent out for shipment we will be unable to change the order.
|
| How do I track my order? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
| |
- Click the "My Account
/ Order Status" link at the top right hand side of our site
to track your order status.
- Once you have logged into your account control panel you
will be able to view your order, please check the "quantities" of the
items shipped. If an item shows as "quantity 0 (zero)" shipped, that
item and the charges assosciated with it were removed from your total
BEFORE your credit card transaction was processed. In other words, if
an item was not shipped, it was removed from the total and the amount
was revised downward(less) before the transaction was processed. We try
to send a notification regarding all order adjustments in the form of
an e-mail after the order ships or we will include a note with
your packing slip to notify you of these adjustment(s).
- We remove items from the total when we are out of stock at
our retail store and the manufacturer or supplier is also out of stock
for the near term future.
- We do not retain items in "backorder" status without
receiving prior approval from a customer.
|
| My product is missing parts. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
| |
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
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